Introduction
This Privacy Policy describes how we collect, use, and handle your information when you use our chatbot applications ("Bots") on Facebook Messenger, Instagram, and WhatsApp platforms.
Note: Our Bots operate as automated services within these platforms and are designed to respect your privacy while providing useful functionality.
By using our Bots, you agree to the collection and use of information in accordance with this policy. The information we collect is used to provide and improve our services. We will not use or share your information with anyone except as described in this Privacy Policy.
Information Collection and Use
For a better experience while using our Bots, we may require you to provide us with certain personally identifiable information. The information that we collect will be used to contact or identify you, and to provide the services offered by our Bots.
Types of Information We Collect
- Profile Information: Public information from your social media profile (name, profile picture) when you interact with our Bots.
- Messages: Content of messages you send to our Bots to provide appropriate responses.
- Usage Data: Information about how you interact with our Bots (frequency, duration, features used).
- Platform Identifiers: Unique identifiers provided by Facebook, Instagram, or WhatsApp to recognize your device/account.
- Optional Information: Any additional information you voluntarily provide to personalize your experience.
Note: We do not access your contact list, friends list, or any information beyond what you explicitly share with our Bots or what is publicly available on your profile.
Data Storage and Retention
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
Storage Practices
- Secure Storage: Your data is stored on secure servers with encryption in transit and at rest.
- Data Retention: We retain your information only for as long as necessary to provide our services and as required by applicable laws.
- Data Minimization: We only collect and retain the minimum amount of data necessary for our Bots to function.
- Deletion: You can request deletion of your data at any time by contacting us.
Third-Party Services
Our Bots may use third-party services (such as cloud hosting providers) that have their own privacy policies governing data handling. We ensure all third-party providers comply with relevant data protection regulations.
WhatsApp-Specific Policies
Our WhatsApp Bot complies with WhatsApp's Business Policy and Commerce Policy. Specific considerations for our WhatsApp Bot include:
- We only message users who have initiated contact with our Bot or explicitly opted in.
- We respect WhatsApp's messaging limits and guidelines for business messaging.
- We provide clear opt-out instructions in every conversation.
- We do not share WhatsApp contact information with third parties without explicit consent.
- We comply with WhatsApp's data sharing requirements as outlined in their privacy policy.
WhatsApp Business Data: If you contact our business via WhatsApp, we may use the information provided to respond to your inquiries, provide customer support, and improve our services. We may also use this information for business analytics purposes.
Instagram-Specific Policies
Our Instagram Bot operates in compliance with Instagram's Platform Policy and Terms of Use. Key points include:
- We only access information you explicitly share with our Bot or what is publicly available on your Instagram profile.
- We do not store your Instagram login credentials.
- Our Bot clearly identifies itself as an automated service, not a human.
- We respect Instagram's content policies and community guidelines in all interactions.
- We provide a clear way to block or report our Bot if you no longer wish to interact with it.
Our Instagram Bot may access public profile information (username, profile picture) to personalize your experience, but we never access private messages between you and other users.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and advertisers.
When We May Disclose Information
- Service Providers: With trusted third parties who assist us in operating our Bots, conducting our business, or servicing you.
- Legal Requirements: When required by law or to respond to legal process, to protect our customers, to protect lives, or to protect our rights or property.
- Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company.
- With Your Consent: When you have given us explicit consent to share your information.
Your Rights and Choices
Depending on your location and applicable laws, you may have certain rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request correction of inaccurate or incomplete personal information.
- Deletion: You can request deletion of your personal information in certain circumstances.
- Restriction: You can request restriction of processing of your personal information.
- Objection: You can object to our processing of your personal information.
- Portability: You can request transfer of your personal information to another organization.
- Withdraw Consent: Where we rely on consent, you can withdraw it at any time.
To exercise these rights, please contact us using the information provided in the Contact section.
Opting Out: You can stop interacting with our Bots at any time. For Facebook Messenger and Instagram, you can block our Bot. For WhatsApp, you can send "STOP" to our business number.
Children's Privacy
Our Bots do not address anyone under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from children under 13.
If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.
For users in the European Economic Area (EEA), our Bots are not intended for children under 16, and we do not knowingly process data of such users.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If we make material changes to this policy, we may also provide additional notice through the Bot platforms or via direct communication where possible.